This incident has had many subsequent developments since this video. People interested should realize how deep this rabbit-hole goes and come up to date with what's happened. Gamer's Nexus' coverage got a lot more aggressive than this as it went along because NZXT were NOT contrite and tried to pivot into "it's not that big a deal, minority of customers affected" and providing a minimum quality replacement.
There were two videos before this one in the saga. One where they announced that there was a potential problem with these cases [https://youtu.be/OiZHYCN-vw4?t=409] (a video made the rounds shortly after their announcement on twitter of a computer literally catching fire). And a follow-up where they confirmed the issue, and laid the blame on these riser cables [https://youtu.be/9XIKOSrQdQ0].
At that earliest announcement, NZXT had already fucked up. Their downplay of the issue as a "safety issue affecting a minority of customers" and delisting of the Amazon page associated with the product, caused all information naturally circulating in the Amazon reviews to be hidden from the public. They also quashed some smaller resellers who were alerting their customers that they'd been in contact with NZXT about a problem. Basically they were doing minimum-legal signaling and stopping anyone from making any bigger deal out of the issue because they didn't care about the problem (such as people's houses burning down), they only cared about their liability for the problem.
The issue was confirmed to be a very bad board design that had a power-conducting-wafer being penetrated by a (metal) screw that mounts to the (metal) outer-case. Grounding wasn't just 'possible' it was extremely likely. And fire wasn't the only potential outcome, the case itself could be energized directly and shock (or even electrocute) you if you touched it. As far as I'm aware, no case in the wild made it that far, because the plastic housing on the riser would immediately melt once grounded, so you'd get a fire in almost all cases.
NZXT tried very minimal fixes over time (replacing metal screws with nylon screws), but it took them very long to just produce new risers without the power-plane extending past the screw holes. This brings us to OP's video.
NZXT finally addressed the issue with something approaching the proper degree of seriousness and severity in February [https://youtu.be/ZnDWxiFvUtE]. Worth noting that they previously quashed the Amazon reviews in November. They still can't avoid spin even at this late stage by saying they were always on top of the problem, and the nylon screws were supposed to be a total-fix but they later became aware of additional facts that caused them to reconsider that. That statement lands somewhere between bullshit and incompetence.
NZXT finally issues a formal recall a week later [https://youtu.be/79ZMI6MDgmw].
NZXT sends journalists (Gamer's Nexus, these guys) a preview of their replacement cable in March [https://youtu.be/c9PlibqsBWg]. GN inspect it under x-ray and determine that the power-plane has actually been moved, and all is seemingly better in the world. GN then presciently predict what will go wrong next:
GN in May becomes aware that NZXT has pulled a bait-and-switch [https://youtu.be/SY4mBkB3CDw]. After getting the positive press from GN with their review of the riser replacement, NZXT sent shittier cables out to customers.
In conclusion. Don't buy NZXT. They are actually terrible in every regard.
This incident has had many subsequent developments since this video. People interested should realize how deep this rabbit-hole goes and come up to date with what's happened. OAG's coverage got a lot more aggressive than this as it went along because NZXT were NOT contrite and tried to pivot into "it's not that big a deal, minority of customers affected" and providing a minimum quality replacement.
There were two videos before this one in the saga. One where they announced that there was a potential problem with these cases [https://youtu.be/OiZHYCN-vw4?t=409] (a video made the rounds shortly after their announcement on twitter of a computer literally catching fire). And a follow-up where they confirmed the issue, and laid the blame on these riser cables [https://youtu.be/9XIKOSrQdQ0].
At that earliest announcement, NZXT had already fucked up. Their downplay of the issue as a "safety issue affecting a minority of customers" and delisting of the Amazon page associated with the product, caused all information naturally circulating in the Amazon reviews to be hidden from the public. They also quashed some smaller resellers who were alerting their customers that they'd been in contact with NZXT about a problem. Basically they were doing minimum-legal signaling and stopping anyone from making any bigger deal out of the issue because they didn't care about the problem (such as people's houses burning down), they only cared about their liability for the problem.
The issue was confirmed to be a very bad board design that had a power-conducting-wafer being penetrated by a (metal) screw that mounts to the (metal) outer-case. Grounding wasn't just 'possible' it was extremely likely. And fire wasn't the only potential outcome, the case itself could be energized directly and shock (or even electrocute) you if you touched it. As far as I'm aware, no case in the wild made it that far, because the plastic housing on the riser would immediately melt once grounded, so you'd get a fire in almost all cases.
NZXT tried very minimal fixes over time (replacing metal screws with nylon screws), but it took them very long to just produce new risers without the power-plane extending past the screw holes. This brings us to OP's video.
NZXT finally addressed the issue with something approaching the proper degree of seriousness and severity in February [https://youtu.be/ZnDWxiFvUtE]. Worth noting that they previously quashed the Amazon reviews in November. They still can't avoid spin even at this late stage by saying they were always on top of the problem, and the nylon screws were supposed to be a total-fix but they later became aware of additional facts that caused them to reconsider that. That statement lands somewhere between bullshit and incompetence.
NZXT finally issues a formal recall a week later [https://youtu.be/79ZMI6MDgmw].
NZXT sends journalists (Gamer's Nexus, these guys) a preview of their replacement cable in March [https://youtu.be/c9PlibqsBWg]. GN inspect it under x-ray and determine that the power-plane has actually been moved, and all is seemingly better in the world. GN then presciently predict what will go wrong next:
GN in May becomes aware that NZXT has pulled a bait-and-switch [https://youtu.be/SY4mBkB3CDw]. After getting the positive press from GN with their review of the riser replacement, NZXT sent shittier cables out to customers.
In conclusion. Don't buy NZXT. They are actually terrible in every regard.